Overcoming Salience Bias: How Real-Time Feedback Fosters Resource Conservation

TitreOvercoming Salience Bias: How Real-Time Feedback Fosters Resource Conservation
Type de publicationJournal Article
Year of Publication2016
AuteursTiefenbeck, V, Goette, L, Degen, K, Tasic, V, Fleisch, E, Lalive, R, Staake, T
JournalManagement Science
Volume64
Nombre3
Pagination1458–1476
Date Publishednov
ISSN0025-1909
Mots-clésIP204, NIRA
Résumé

Inattention and imperfect information bias behavior toward the salient and immediately visible. This distortion creates costs for individuals, the organizations in which they work, and society at large. We show that an effective way to overcome this bias is by making the implications of one’s behavior salient in real time, while individuals can directly adapt. In a large-scale field experiment, we gave participants real-time feedback on the resource consumption of a daily, energy-intensive activity (showering). We find that real-time feedback reduced resource consumption for the target behavior by 22%. At the household level, this led to much larger conservation gains in absolute terms than conventional policy interventions that provide aggregate feedback on resource use. High baseline users displayed a larger conservation effect, in line with the notion that real-time feedback helps eliminate “slack” in resource use. The approach is cost effective, is technically applicable to the vast majority of households, and generated savings of 1.2 kWh per day and household, which exceeds the average energy use for lighting. The intervention also shows how digitalization in our everyday lives makes information available that can help individuals overcome salience bias and act more in line with their preferences.This paper was accepted by Uri Gneezy, behavioral economics.

URLhttps://pubsonline.informs.org/doi/abs/10.1287/mnsc.2016.2646
DOI10.1287/mnsc.2016.2646
Refereed DesignationRefereed