When work takes over: Emotional Labor Strategies and Daily Ruminations About Work While at Home

TitleWhen work takes over: Emotional Labor Strategies and Daily Ruminations About Work While at Home
Publication TypeJournal Article
Year of Publication2017
AuthorsWiese, B, Heidemeier, H, Burk, C, Freund, A
JournalJournal of Personnel Psychology
Volume16
Pagination150–154
Date Published03/2017
ISSN1866-5888
Keywordsjob satisfaction, organizational age climate, organizational identification, turnover
Abstract

This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.

URLhttps://econtent.hogrefe.com/doi/abs/10.1027/1866-5888/a000174
DOI10.1027/1866-5888/a000174
Short TitleWhen work takes over
Refereed DesignationRefereed